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Why use Firecall to buy / service your Fire Extinguishers?

Firecall - Fire Extinguishers - Quality, Competency and Compliance

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Fire extinguishers can easily be bought from your local DIY Store, or cheaply online. So how come ‘Registered Suppliers’ like Firecall are still in business?

Well, it is not as simple as just buying a fire extinguisher and putting it in the relevant property, when it comes to a business premises.

First of all you need to look at your requirements.

What am I legally required to do? How large is the building in question? What are the fire hazards? Might any fires be electrical, chemical, oil based etc.? What fire prevention is already in place? How would a fire spread through the building? The list goes on.

From this you can work out how many extinguishers of which size and type you need and where they should be placed.

Fire extinguishers come in types A – F for extinguishing different types of fire; solids (wood, paper, textiles), liquids, gas, metal, electrical and cooking oils. They are available in a range of  sizes depending on the type.

The extinguisher must be located so that it is visible, easily available and unobstructed. It also mustn’t be an obstacle in itself, a trip hazard or prevent safe exiting of the building.

By Law, the extinguisher must be ‘commissioned’  and installed by a ‘competent’ person.

The big question here is …. Who is a ‘competent’ person and what does ‘commissioning’ involve?

A competent person is defined as:

“A person who has sufficient training and experience or knowledge and other qualities of health and safety or fire safety to enable them to properly assist you in undertaking the measures to comply with safety legislation.” 

There are guidelines as to the height a fire extinguisher should be hung at, special brackets and fire signage which allows the extinguisher to be easily located should it be dark.

The ‘Commissioning’ process basically checks the extinguisher is still fully functioning after being transported to its location and the labelling of the extinguisher. Be very wary of  ’pre-commissioned’ extinguishers, legislation states the commissioning should occur on site. This makes sense as any pins or tags could get knocked or broken in transport and prevent the extinguisher from working correctly.

The pitfalls.

Many businesses buy the extinguisher cheaply online, only to find not only are they paying quite a lot for postage, but also they have to pay an engineer to commission and install them. This usually makes their money saving a false economy.

It is also worth stating at this point that cheap fire extinguishers may not be to the correct standards. All our Fire Extinguishers are British Standard Kite-marked and where applicable are approved to  BS EN3.

The Firecall Way…

We bulk buy top quality fire extinguishers (British Standard Kite-marked and where applicable are approved to  BS EN3.). The saving we make through bulk buying we are able to pass on to our customers, making us competitively priced!

We work within about 50 miles of our offices, so we can offer a site visit and tell you what your requirements are. We can then supply, install and commission the right extinguishers for you and you can be 100% certain you are compliant with legislation.

Any site visit, installation and commissioning is done be one of our engineers who are all BAFE Qualified.


If you have tried to shop around for a quote to service your fire extinguishers, you will understand what we mean when we say it’s a minefield!
It is impossible to say we charge ‘x’ amount to service your fire extinguishers. There are many variables that need to be taken into account, only when we do the service do we know the condition of the fire extinguishers and what needs to be done to them to get them up to standard. Some in our industry will give you a ‘price’, only to add on extras at the end, we don’t believe in giving our customers nasty surprises.

The Firecall Way…

We will give you a break down of costs so you can see the price in the best and worst case and know it will cost at least ‘x’ but no more than ‘y’.

A quote from Firecall is made up of the following transparent pricing:

  1. How much to come to your premises?
  2. How much to Service each Fire Extinguisher?
  3. Is there an extra charge for replacement of Pins/Seals/tags, which have to be replaced every year.At Firecall there is no extra charge.
  4. Older or faulty extinguishers may need to be replaced, reconditioned, or have an extended service.Until we are on site we cannot tell you how many extinguishers may fall into this bracket, however we can give you the prices and make an educated guess based on the number and age of your extinguishers.

Exciting news!

Firecall has now merged with Cheltenham company Mainpoint.

Established in 1991, Mainpoint Fire Protection Ltd are award winning specialists in the supply, installation and maintenance of fire protection equipment, fire alarms and emergency lighting to businesses, residents and the public sector. Being a local company based in Cheltenham, Gloucestershire we are able to offer you a friendly and professional team of skilled staff in their particular field to provide quality workmanship, first-rate customer service and dependability gaining many prominent clients and hundreds of smaller customers.